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https://ruomoplus.lib.uom.gr/handle/8000/1188| Title: | Quality in bank service encounters | Authors: | Alexiadou, Chrysi Stylos, Nikolaos Andronikidis, Andreas Bellou, Victoria Vassiliadis, Chris A. |
Author Department Affiliations: | Department of Business Administration Department of Business Administration |
Author School Affiliations: | School of Business Administration School of Business Administration |
Subjects: | FRASCATI__Social sciences FRASCATI__Social sciences |
Issue Date: | 2017 | Publisher: | Elsevier | Journal: | International Journal of Quality & Reliability Management | ISSN: | 0265-671X | Volume: | 34 | Issue: | 9 | Start page: | 1431 | End page: | 1450 | URI: | https://doi.org/10.1108/IJQRM-04-2016-0049 https://ruomoplus.lib.uom.gr/handle/8000/1188 |
DOI: | 10.1108/IJQRM-04-2016-0049 | Corresponding Item Departments: | Department of Business Administration Department of Business Administration |
| Appears in Collections: | Articles |
Files in This Item:
| File | Description | Size | Format | |
|---|---|---|---|---|
| Manuscript_Banking_IJQRM_final pdf.pdf | Quality in bank service encounters | 201,75 kB | Adobe PDF | View/Open |
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