Using Chatbots and Semantics to exploit Public Sector Information

Abstract

During the past 20 years, electronic Government (eGov) has become a politicalpriority worldwide. A part of eGov concerns providing Public Sector Information (PSI), lately asopen data, to reduce red tape, empower citizens and facilitate economic growth. Recently, anumber of standards (namely Core Vocabularies) have been proposed for PSI provision butremain unexploited. Emerging technologies including Big, Open, Linked Data (BOLD) andchatbots provide a fertile ground for improving PSI provision. In this context, the aim of thispaper is two-fold. First, to motivate the use of chatbots for providing PSI published accordingto the Core Vocabularies as BOLD. Second, to develop an architecture blueprint and usagescenarios thus suggesting the use of chatbots is feasible and useful. The ultimate aim of thisresearch is to enable citizens to obtain personalised, easy-to-use PSI, resulting in red tapereduction for citizens and businesses.