Conceptualizing and Validating a Model for Benchlearning Capability: Results from the Greek Public Sector

Abstract

This paper aims to report on the development and assessment of a conceptual model for benchlearning capability, which facilitates sustainable performance improvement. Following an in-depth literature review, two main dimensions of benchlearning capability were identified. A focus group approach was used in order to establish the connection between these dimensions and the main construct (benchlearning capability). A questionnaire was designed and administered to 502 individuals from 74 organizations that used the Common Assessment Framework, and a total of 163 respondents replied. For the structural model assessment, the PLS-SEM technique was employed. Literature reveals that benchlearning encompasses both comparative evaluation and organizational learning mechanisms. Moreover, the focus group concluded that Organizational Learning Capability (OLC) and Benchmarking Capability (BMKC) are positively related to Benchlearning Capability (BLNC). The quantitative analysis showed that the factor OLC and BMKC are related positively and significantly to BLNC. This paper is the first attempt to approach the benchlearning capability construct and to validate its model. It is also a first attempt towards providing empirical evidence that could help public managers understand the BLNC concept and formulate accordingly the appropriate strategy for improving the benchlearning capability and therefore achieving sustainable performance in their organizations.